Privacy Policy

Grey Squirrel Protection UK customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Email

contact@greysquirrelprotection.org.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Account information

We collect or use the following information to Newsletters :

• Names and contact details

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent

Our lawful bases for collecting or using personal information for Newsletters are:

• Consent

Where we get personal information from

• People directly

How long we keep information

The provision of services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Account information

This information (addresses, purchase or account history, account information) shall be retained for a period of 28 days in the event that a delivery issue arises, for which we shall need to liaise with the Post Office and/or Royal Mail, in order to seek a reimbursement of our postage and any other costs. 

If a delivery issue arises, the information cited in brackets above, shall be retained until all delivery issues are resolved. Once resolved, this information shall be retained for 28 days from the point all delivery issues have been resolved.

Newsletters :

• Names and contact details

This information shall consist of your name and email address, and is retained when you opt in to receive our digital newsletter. We shall retain this information unless you notify us that you wish to opt out of receiving our digital newsletter. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

19 April 2024